Probro — a product by 2amcases · Last updated October 25, 2026
This policy covers the one-time AI credit packs sold by Probro, a product of 2amcases in Florida, United States: Maker (50 AI credits for $12) and Studio (150 AI credits for $29). Packs are not subscriptions and never renew automatically.
You may ask for a full refund of a credit pack within 14 days of buying it, as long as you have not used any credit from that pack. We refund the original payment method through Square, and the pack’s credits are removed from your account when the refund is issued.
Credits you have already used are not refundable. If the service failed, for example you were charged but did not receive your credits, you were charged twice, or an AI request failed and your credit was not returned, we will fix it or refund the affected amount.
Email support@2amcases.online from the email address on your Probro account. Say which pack you bought, when, and what went wrong. Never send a password or a card number. We aim to reply within a few business days.
A refund is processed through Square. Your bank or card issuer controls how long it takes to show on your statement, and it can take several business days.
If you think a charge is wrong, please contact us first so we can fix it quickly. Nothing in this policy limits any legal right you have that cannot be waived.